Last updated: 2026-08-22
These Terms govern the Audunn coaching platform, its portals, AI features, integrations, APIs, embeds, and related services (the "Services"). The agreement is between you and Audunn, Jarlsberggade 5B, 4.2, 5000 Odense C, Denmark ("Audunn", "we", "us"). If you do not agree, do not use the Services.
You must be at least 18 years old and able to enter a binding agreement. Coaches must not invite a person under 18 to use an AI feature. You must provide accurate account information, protect your credentials, and promptly tell us if you believe your account is compromised.
A "Coach" configures a workspace and provides coaching to Members. A "Member" is an adult invited into that workspace. An "AI Assistant" is software that generates output from instructions and data. "Content" includes messages, files, prompts, courses, knowledge, configurations, and generated output. The "Approved AI Registry" is the current public list at /legal/ai-providers.
For Member coaching data, the Coach determines the coaching purposes and normally acts as controller. We process that data on the Coach's documented instructions and normally act as processor under the DPA. We act as controller for our own account administration, security, billing, fraud prevention, legal compliance, and essential service analytics.
Coaches may configure AI Assistants, knowledge, courses, trackers, member access, integrations, and communication channels. Services may change as the product develops. Availability of a model or integration in a third-party catalogue does not mean we have approved it for personal or health data.
Members can delete their account at any time from Account in the member app. Coaches can schedule workspace deletion from workspace settings. The interface states the effective date before the deletion is confirmed.
An AI Assistant is software, not a human, doctor, emergency service, lawyer, or financial adviser. AI output may be inaccurate, incomplete, biased, or unsuitable. Do not use it as a substitute for professional medical advice, diagnosis, or treatment. In an emergency, contact the appropriate emergency service.
Health indicators, risk flags, and model-generated recommendations require human review by the Coach before they materially affect a person. The Services must not use AI alone to decide access, pricing, suspension, treatment, or another matter that produces legal or similarly significant effects. A Member may ask the Coach for human review and may contest an AI-assisted assessment.
The Coach must disclose AI use before a Member's first AI interaction and must not imply that an AI Assistant is human.
Health and lifestyle information can include weight, nutrition, sleep, mood, injuries, training, symptoms, and health-related messages. The Coach must have a valid legal basis and, where required, the Member's explicit consent before collecting or using it.
Health data may be processed only through infrastructure and providers that are expressly approved for that purpose in the current Approved AI Registry. No Coach may rely on a provider's public catalogue entry as approval. Public anonymous embeds must not be used to submit health information, financial account information, government identifiers, or other sensitive personal data.
The Services can support direct provider keys, workspace keys, member keys, platform credits, and approved routing services. The person or workspace supplying a key is responsible for the provider account, charges, limits, and provider terms. Keys are encrypted at rest and decrypted only on the server when needed.
We may route a request only among models and inference providers in the Approved AI Registry for that data class. A model owner and the company that runs inference may be different. Where a gateway is used, the final inference provider may be selected at request time and must still be approved. Cost or abuse controls must never move personal data to a provider with a lower privacy classification.
A Coach must:
Do not use the Services unlawfully, deceptively, or to harm a person. Do not submit malware, phish, spam, harass, exploit minors, infringe rights, bypass access controls, extract hidden prompts or credentials, overload the Services, reverse engineer protected systems, or resell the platform as a competing service. Do not use AI output for diagnosis, treatment, emergency response, or an unreviewed significant decision.
Optional integrations can read or act on connected accounts within the permissions granted by the account owner. Sending, publishing, deleting, changing permissions, or making a payment requires the confirmation flow shown by the Service. Third-party services remain governed by their own terms and privacy notices.
A Coach may sell access through the Coach's connected Stripe account. Stripe processes card details. The Coach sets prices and is merchant of record for the Coach's Members unless the checkout states otherwise. Platform fees are shown before purchase.
We retain rights in the platform and its software. Coaches retain rights in their original courses, prompts, configurations, and materials, and grant us the limited licence needed to operate the Services. Personal data is not owned by the Coach or by us, and data-subject rights are not reduced by these Terms.
Coach materials are licensed to Members for personal use within the workspace. Members must not copy, resell, publish, or distribute them outside that permission. Rights in AI-generated output may be limited or uncertain, and we do not warrant exclusivity or non-infringement.
Authorized staff may access a workspace or, where necessary, enter a Member view to provide requested support or investigate security and integrity. Access is limited to the purpose, subject to confidentiality, logged where the product supports it, and disclosed to the Coach. The Coach must include this possibility in the Coach's Member notice.
We may restrict or suspend access when reasonably necessary for security, legal compliance, unpaid fees, provider restrictions, or a material breach. Where practical, we will explain the reason and give an opportunity to correct it. Ending the Services does not remove obligations that must survive, including payment, confidentiality, rights, and lawful recordkeeping.
The Services are provided as available. We do not promise uninterrupted operation or error-free AI output. To the maximum extent the law allows, we exclude implied warranties and liability for indirect or consequential loss. Our aggregate liability is limited to the greater of fees paid to us in the prior 12 months or USD 100.
Nothing excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or death or personal injury where applicable. Mandatory consumer rights continue to apply.
These Terms are governed by Danish law. Mandatory consumer and data-protection rights in a person's jurisdiction are not displaced.
We will provide advance notice of material changes where required. The date above identifies the current version. Contact audunn@realaudunn.com with questions.